Find information about our practice policies, your rights as a patient, how we use your information, and important guidance about accessing certain services.
Patient care & your rights
Your Rights & Responsibilities
Our Practice Charter, including what you can expect from us and how we can work together.
Chaperones Policy
Information about chaperones and how we support your comfort, dignity and privacy during examinations.
Confidentiality
How we protect your personal and medical information and respect your privacy
Feedback & Complaints
How to give feedback, raise a concern or make a complaint about our services.
Zero Tolerance – Respectful & Safe Care
Our approach to maintaining a safe and respectful environment for patients, visitors and staff.
Mental Capacity Assessments
Information about capacity assessments and the types of requests the practice can support.
Your information
Privacy Notice
How we collect, use, store and protect your personal information.
Summary Care Records
What your Summary Care Record contains, how it is used and who can access it.
COVID-19 Privacy Notice
Information about how patient data was used and protected during the COVID-19 pandemic.
Appointments & services
Missed Appointments (DNA) Policy
What happens when an appointment is missed or a scheduled telephone call is not answered.
Blood Test
Who can have a blood test at the practice and where to book hospital blood tests.
ADHD & Autism Assessments
Information about assessment pathways, Right to Choose, private care, prescribing and shared care.
Non-NHS Work & Fees
Information about private and non-NHS services, fees, payment and how to make a request.
Road Traffic Accident Treatment
Information about emergency treatment and statutory fees following a road traffic accident.
Practice information
Infection Control Statement
How we maintain a clean and safe environment and reduce the risk of infection.
GP Earnings
The practice’s annual GP earnings declaration, published in line with NHS requirements.