At Ivel Medical Centre, we take your privacy seriously. Information about your health, care and use of our services is treated confidentially and handled securely.
We follow UK data protection law and professional NHS guidance when using and sharing patient information.
Your information is confidential
Information we hold about you may include:
- Your medical records and health information
- Details of appointments and consultations
- Prescriptions, referrals and test results
- Personal and contact information
- The fact that you are registered with or receiving care from the practice
Our staff are required to respect your confidentiality and only access patient information where they have an appropriate reason to do so.
When we may share information
We will only use or share your information where there is an appropriate reason to do so.
This may include:
- Providing or coordinating your healthcare
- Where you have given permission
- Where we are required to do so by law
- Where there is a serious concern about your safety or someone else’s safety
Information will only be shared where appropriate and in accordance with data protection and confidentiality requirements.
Speaking privately at reception
We understand that you may not want to discuss personal or medical information where other people can hear you.
If you would like to speak more privately, please tell one of our Care Navigators.
Where possible, we will arrange a more private place for you to discuss your query.
Children and young people’s confidentiality
Children and young people also have rights to privacy and confidentiality when accessing healthcare.
A young person may be able to receive confidential advice or treatment without a parent or carer being informed if the healthcare professional considers that they have sufficient understanding to make the relevant decision.
Healthcare professionals will usually encourage young people to involve a parent, carer or another trusted adult where this is appropriate and safe.
There are circumstances where information may need to be shared, particularly where there are concerns about the safety or welfare of the young person or somebody else.
Questions about your information
If you have questions or concerns about how your personal information is used or protected, please contact the practice.
You can also find further information about confidentiality and the use of health information through NHS, GOV.UK and professional guidance.
Further information
You can find more information about how the NHS protects patient information on the NHS website.