- Chaperones- Learn about our chaperone policy and how we ensure patient comfort and dignity during examinations. 
- Confidentiality- Read how we keep your personal and medical information secure and confidential. 
- Covid-19 Privacy Notice- How we collect, use, and protect your information during the Covid-19 pandemic. 
- Feedback and Complaints- How to share your feedback or raise a concern with our team. 
- GP Earnings- Annual GP earnings published in line with NHS requirements. 
- Infection Control Statement- How we maintain cleanliness and prevent infection in our practice. 
- DNA (DID NOT ATTEND)- Our policy on missed appointments and how it affects patient care. 
- Named GP- Information about your named GP and their role in your care. 
- Non-NHS work- Information about services not covered by the NHS and related fees. 
- Practice Charter- Our commitments to patients and what we ask from you in return. 
- Privacy Notice- How we handle and protect your personal and medical information. 
- Summary Care Records- What your Summary Care Record contains and how it is used. 
- Your Rights and Responsibilities- What you can expect from our practice and what we expect from you. 
- Zero Tolerance- Our policy on unacceptable behaviour towards staff and patients. 
- Post RTA Examination- Information about examinations following a road traffic accident. 
- Blood Test Policy- Who is eligible for surgery blood tests and how to book at Bedford or Lister Hospital. 
Policies & Patient Information
  Page published: 5 May 2023
  Last updated: 14 August 2025