At Ivel Medical Centre, we are committed to protecting your privacy and keeping your personal information secure.
All information we hold about you is confidential. This includes everything from sensitive medical information to the fact that you are registered with the practice or have attended an appointment.
We follow UK data protection law and NHS confidentiality guidance when handling patient information.
How we protect your information
Your medical records are stored securely and can only be accessed by authorised members of the practice team when it is necessary for your care.
All members of our practice team, including doctors, nurses, healthcare assistants, receptionists and administrative staff, are trained to handle patient information confidentially and follow strict confidentiality policies.
Your information will not normally be shared without your permission, unless:
- it is required for your medical care
- it is required by law
- there is a serious risk of harm to you or someone else
Speaking privately at reception
We understand that reception areas can sometimes feel busy or public.
If you need to discuss something confidential and would prefer more privacy, please let a member of our reception team know. We will do our best to arrange a more private space for you to speak with a member of staff.
Under 16s and confidentiality
Young people under the age of 16 have the same right to confidentiality as adults.
This means they can speak to a doctor or healthcare professional in confidence. If the clinician believes the young person is able to understand and make decisions about their own health, they may provide advice, treatment or prescriptions without informing a parent or carer.
However, clinicians will usually encourage young people to involve a parent or trusted adult where appropriate.
In rare circumstances, information may need to be shared if there are concerns about the safety or wellbeing of the young person or others.
Further information
You can find more information about how the NHS protects patient information on the NHS website.