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Important Service Update – Friday 27th March 2026

Due to unforeseen staff absence, we are experiencing higher demand than usual today. This may result in longer waiting times on the telephone and at reception.

We kindly ask for your patience and understanding while our team works to support all patients as quickly and safely as possible.

Thank you for your continued cooperation.

Referrals

Tracking an NHS Referral

The quickest way to check waiting times is through the NHS My Planned Care website.
You can view average waiting times for treatments at hospitals across England.

Once we send your referral to the hospital, the specialist team will review it and decide how soon you need to be seen based on clinical priority.

Please do not contact the practice regarding waiting times.
We have no control over hospital waiting lists and cannot see your position in the queue.

To check waiting times, visit:

Information about your referral

If you have been referred to a specialist and need more information, please contact the hospital or service provider directly.

If your referral has already been sent but you have a question or concern, please contact us through our online Admin request form.

Private Referrals

While we provide NHS services, some patients choose private healthcare.
In these cases, you may need:

  • A private referral letter
  • Medical forms for insurance or private providers
  • Supporting documentation

To cover administrative time, the following policy applies:

Administrative Fee

A fixed fee of £35.00 (cash only) applies to all private referral requests.
This includes:

  • Referral letters to private consultants
  • Completion of private hospital or insurance forms
  • Supporting medical documentation

Payment

Payment must be made in full before the letter or paperwork is issued.

Conversion from NHS to Private

If you were referred under the NHS and later choose to go private, the £35.00 fee still applies due to the additional work required.

Additional Fees

Some paperwork may require extra time or medical input. You will be informed in advance if this applies.

Payment Process

Submit your private referral request in writing, addressed to the Admin & Finance Team.
We will contact you to arrange payment.

Once prepared, private referral documents are non-refundable.

Key Notes

  • NHS referrals remain free of charge
  • Private referrals are processed once payment is received
  • Private work does not take priority over NHS duties
  • Please allow up to 4 weeks for completion
  • Non-payment means the referral cannot be completed

ADHD & Autism Referrals and Shared Care

Information about NHS referral pathways, Right to Choose, and prescribing arrangements for ADHD and Autism assessments. Please click here.

Self-referrals

Page published: 25 November 2024
Last updated: 4 March 2026