Request medication
Order your repeat prescription or request medication you usually take.
Request medication →
Medication query
Ask us a question about your medication or request a medication review.
Send a medication query →
Before you request medication
Please only submit your prescription request once.
Using more than one method for the same prescription can create duplicate requests and may delay processing.
Choose one method to order your medication.
Do not submit the same request through SystmOnline, the NHS App and an online form.
Please allow 72 working hours for your prescription to be processed before contacting us.
Before you request medication
Please only submit your prescription request once.
Using more than one method for the same prescription can create duplicate requests and may delay processing.
Choose one method to order your medication.
Do not submit the same request through SystmOnline, the NHS App and an online form.
Please allow 72 working hours for your prescription to be processed before contacting us.
Ordering repeat prescriptions
If you take regular medication, the easiest ways to order your repeat prescription are:
NHS App – view and request your repeat medication online.SystmOnline – request items listed on your repeat medication.Request Medication form – use our online form if you cannot order through the NHS App or SystmOnline.
You can also submit a written request in person or by post.
We do not accept repeat prescription requests by telephone or email.
When will my prescription be ready?
Please allow 72 working hours for us to process your prescription.
Once processed, your prescription will be sent electronically to your nominated pharmacy.
Your pharmacy may need additional time to prepare your medication after receiving the prescription.
Please do not contact the surgery for an update until the processing time has passed.
Collecting your prescription
Most prescriptions are sent electronically to your nominated pharmacy .
You can change your nominated pharmacy through the NHS App or by speaking to a pharmacy that accepts NHS electronic prescriptions.
We follow a 28-day prescribing policy , normally providing 28 days’ medication at a time.
I have a question about my medication
Your local pharmacist can help with many medication questions, including:
How and when to take your medicine
Possible side effects
Interactions with other medicines
Over-the-counter medicines
You can also find information about medicines on the NHS website.
If you need advice from the practice about your medication, please use our Medication Query form.
Medication reviews
If you take repeat medication, you may need a medication review from time to time.
We’ll contact you when a review is due.
If you have concerns about your medication or think you need a review sooner, submit a Medication Query .
Prescription charges and help with costs
Some people are entitled to free NHS prescriptions.
You may also be able to save money with a Prescription Prepayment Certificate (PPC) if you regularly pay for prescriptions.
Find information about prescription charges, exemptions and help with health costs on the NHS website.
How to dispose of unused medicines
Do not put unwanted medicines in household waste or flush them down the toilet.
Take unwanted or expired medicines to a community pharmacy for safe disposal.
How your local pharmacy can help
Pharmacists are qualified healthcare professionals who can provide advice about medicines and many common health conditions.
They can help with:
Medicine side effects and interactions
How to take your medication
Minor illnesses and common conditions
Over-the-counter treatments
Many pharmacies also offer private consultation rooms.
