Appointments at Ivel Medical Centre

Our Opening Times

All Consultations are by Appointment

• Emergency cases will be prioritised.
• Routine appointments are booked on a first come, first served basis.
• We aim to offer mutually convenient appointment times, but we cannot always guarantee:
  • That you will be seen at the exact time of your appointment.
  • That you will see a specific doctor.

New Total Triage System – SystmConnect

From 10th March 2025, all appointment requests must be made via SystmConnect—our new online consultation platform.

How to Request an Appointment

You will need to complete a short online form, which allows our triage team to assess your needs and direct you to the most appropriate care.

1. Online Form (Fastest & Preferred Method)

• Go to ‘SystmConnect‘
• Select the appropriate form (e.g., urgent medical appointment, review appointment, vaccination appointment)
• Provide details about your health concern, including relevant photos if applicable.

2. NHS App or SystmOnline

• Log in to the NHS App or SystmOnline to complete the Total Triage form.
• Scroll down if the form is not immediately visible.

3. Telephone Assistance

• Press 1: Receive a link via text to complete the form on your phone.
• Press 3: Speak to a care navigator if you need help completing a form.

4. Walk-in Assistance

• Our care navigators can help you complete the form if you visit the surgery in person.

What Happens After You Submit a Form?

• The Triage Team will review all requests on the same day.
• You will receive a text or phone call within 36 working hours, based on urgency.
• If urgent, you will be contacted the same day to arrange an appointment.
• If no urgent slots are available, you will be advised to contact NHS 111.
• Some queries may be resolved via text, email, or referral to another service.

Routine & Emergency Appointments

• Routine Appointments: Available same-day by completing the Total Triage form.
• Emergency Appointments: Once routine slots are full, urgent same-day emergency slots will be available with the duty doctor.

Other Ways to Access Care

• Pharmacy Advice: Pharmacists can help with common conditions like coughs, colds, flu, skin rashes, aches, and pains.
• Urgent Treatment Centres: For urgent but non-life-threatening issues, visit your nearest centre.
• Self-Care at Home: Many minor illnesses can be managed with rest and over-the-counter medication.
• NHS 111: For non-emergency medical advice.

Home Visits

• Reserved for housebound patients only.
• Request before 11 AM by use the SystmConnect service
• Home visits will not be granted due to lack of transport, childcare issues, poor weather, or financial constraints.

Frequently Asked Questions (FAQ)

1. What if my problem is urgent?

• If life-threatening, call 999.
• For urgent GP issues, select “urgent medical appointment” on the form.
• If no slots are available, call NHS 111.

2. Can I still request appointments by phone?

• You cannot request an appointment over the phone.
• Calling 01767 312 441 will direct you to complete a form online.
• If you need assistance, our care navigators can complete a form for you.

3. What if I don’t have internet access?

• A relative, carer or friend can fill out the form for you.
• If no one can help, call the surgery, and our team will assist.

4. How quickly will I receive a response?

• Urgent requests: Handled same day.
• Routine requests: Typically responded to within 2 working days.

5. Can I walk in to book an appointment?

• Walk-ins are not recommended.
• If you visit reception, you will be asked to fill out a form and wait for a response.

6. What if the online system says “full” or is paused?

• If you cannot complete a form, it means we have reached capacity.
• Call NHS 111 if your issue cannot wait.

Extended Hours & Weekend Appointments

• Available Monday to Friday from 6:30 PM.
• Weekend appointments available – ask our care navigators to book.
• All appointments must be pre-booked.