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Important Notice

Please be aware that our Prescription Team will be unavailable in person and by telephone from Monday 24th August to Friday 28th August 2026.

Patients can continue to order their repeat medication as normal during this time.

Summer Bank Holiday

The surgery will be closed on Monday 31st August 2026 for the Summer Bank Holiday.

For information about pharmacies open over the Bank Holiday, please view the pharmacy contact information and opening times here.

The surgery will reopen as normal on Tuesday 1st September 2026 at 8:00am.

Thank you for your understanding.

Anima Document Processing

Secure, NHS-approved handling of clinical documents

At Ivel Medical Centre, we use Anima, an NHS-approved digital system that helps our team process hospital letters, test results and other clinical documents quickly, safely, and accurately.

Why we use Anima

Using Anima helps us:

  • Review documents more quickly
  • Update your medical record with greater accuracy
  • Reduce delays in arranging follow-up care
  • Ensure important information from hospitals and other services is not missed

This means faster, safer care for our patients.

How Anima works

Anima securely retrieves the minimum necessary information from your NHS record so our clinicians can process incoming documents efficiently.

You may occasionally see your online record show that a member of staff appears as “active” even when you have not spoken to them directly.

This is due to Anima running safely in the background and does not mean anyone has personally viewed your full record.

Your privacy

Your data is handled with the highest NHS standards.

  • Only essential information is accessed
  • All data is encrypted
  • No automatic changes are made to your records
  • Any updates are completed by a qualified clinician and recorded in their name

If you have questions or would like us to check any activity on your record, please contact our Data Protection Officer, who will be happy to help.

Learn more

How Anima supports NHS practices: Transforming Document Processing Workflows – Blog Post

Official Anima website: www.animahealth.com

Page published: 29 July 2025
Last updated: 11 August 2026