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If you’re unsure, don’t worry – complete the form and we’ll make sure your request reaches the right member of our team.
Tip: You do not need to sign in to submit an online request. Signing in is optional and is only required if you wish to use additional features, such as attaching images.
Before you start
Tell us as much information as you can.
Let us know if you would prefer a telephone or face-to-face appointment (where appropriate).
If you’re completing a request for someone else, please use their details.
Upload photographs if they will help us assess your request.
Please submit one request for each medical problem, unless the issues are closely related.
Please do not submit the same request more than once. Duplicate requests do not speed up your response and may delay other patients.
Once you’ve submitted your request, there’s no need to contact the surgery to check its progress. We’ll contact you if we need more information or when your request has been reviewed.
Other ways to contact us
If you are unable to complete an online request, you can still contact us:
Call the surgery if you need help completing an online request. We can also send you a text message with a link to the online form.
Visit the surgery
Our Care Navigators can help you complete an online request at the practice.
What happens after I submit my request?
All online requests are reviewed by the appropriate member of our team on the same working day.
We aim to respond within 48 working hours.
Depending on your request, we may:
Arrange a telephone or face-to-face appointment.
Send advice by text message or telephone.
Ask you for further information.
Direct you to another member of the practice team or NHS service.
Urgent medical problems are prioritised.
Please note:
Submitting duplicate requests or calling to check your place in the queue will not speed up your response. It may reduce the time available to deal with patient requests.
If we need more information, we’ll contact you.
Nurse & Healthcare Assistant appointments
Some appointments can be booked directly with Reception and do not require an online request.
These include:
Cervical screening (smears)
Blood pressure checks
Dressings and wound care
B12 injections
Stitch removal
NHS Health Checks
Long-term condition reviews
Routine Nurse and Healthcare Assistant appointments
If you’re unsure which appointment you need, please contact the surgery.
Home Visits
Home visits are available for patients who are genuinely housebound and unable to attend the surgery.
Please request a home visit before 11:00am, where possible.
Home visits are not available because of transport difficulties, work commitments or convenience..
Evening & Weekend appointments
We offer a limited number of pre-booked appointments during weekday evenings and weekends through our Enhanced Access service.
Please contact the surgery for availability.
Need help using online services?
If you’re unable to complete an online request yourself, we’re here to help.
Our Reception Team can:
Help you complete an online request.
Send you a text message with a link to the online form.
Explain how to use our online services.
One-to-one digital support is also available through our Social Prescriber.
Other NHS services
If Depending on your symptoms, another NHS service may be able to help more quickly.
Community Pharmacy Pharmacists can provide advice and treatment for many common illnesses.
NHS 111 Available online or by telephone if you need medical advice when we’re closed or you’re unsure where to go.
Urgent Treatment Centre For urgent illnesses and injuries that are not life-threatening.
Emergency (999) Call 999 or attend your nearest Emergency Department for life-threatening emergencies.
Page published: 5 May 2023
Last updated: 6 August 2026
