Our Opening Times
- Surgery Opening Hours
All consultations are by appointment.
Emergency cases will be prioritised.
Routine appointments are booked on a first come, first served basis.
We aim to offer mutually convenient appointment times, but we cannot always guarantee: - That you will be seen at the exact time of your appointment.
- That you will see a specific doctor.
New Total Triage System – SystmConnect
From 10th March 2025, most appointment requests must be made via SystmConnect—our new online consultation platform.
This system allows our triage team to assess all requests and direct you to the most appropriate care, ensuring fairer access and timely support.
Nurse & HCA Appointments – No Form Needed
You do not need to complete an online form to book certain appointments with our Nurses or Healthcare Assistants (HCAs). These can still be booked by calling the surgery directly.
This includes:
- Cervical smears
- Wound care/dressings
- Blood pressure checks
- B12 injections
- NHS health checks
- Stitch removal
- Annual reviews (e.g., asthma, diabetes, hypertension)
- Other routine nurse or HCA procedures
If you’re unsure, just give us a call and our reception team will advise you.
How to Request an Appointment
You will need to complete a short online form, which allows our triage team to assess your needs and direct you to the most appropriate care.
1. Online Form (Fastest & Preferred Method)
- Go to SystmConnect
- Select the appropriate form (e.g., urgent medical appointment, review appointment, vaccination appointment)
- Provide details about your health concern, including relevant photos if applicable
2. NHS App or SystmOnline
- Log in to the NHS App or SystmOnline to complete the Total Triage form
- Scroll down if the form is not immediately visible
3. Telephone Assistance
- Press 1: Receive a link via text to complete the form on your phone
- Press 3: Speak to a care navigator if you need help completing a form
4. Walk-in Assistance
- Our care navigators can help you complete the form if you visit the surgery in person
What Happens After You Submit a Form?
- The Triage Team will review all requests on the same day
- You will receive a text or phone call within 36 working hours, based on urgency
- If urgent, you will be contacted the same day to arrange an appointment
- If no urgent slots are available, you will be advised to contact NHS 111
- Some queries may be resolved via text, email, or referral to another service
Routine & Emergency Appointments
- Routine Appointments: Available same-day by completing the Total Triage form
- Emergency Appointments: Once routine slots are full, urgent same-day emergency slots will be available with the duty doctor
Other Ways to Access Care
- Pharmacy Advice: Pharmacists can help with common conditions like coughs, colds, flu, skin rashes, aches, and pains
- Urgent Treatment Centres: For urgent but non-life-threatening issues, visit your nearest centre
- Self-Care at Home: Many minor illnesses can be managed with rest and over-the-counter medication
- NHS 111: For non-emergency medical advice
Home Visits
- Reserved for housebound patients only
- Request before 11 AM by using the SystmConnect service
- Home visits will not be granted due to lack of transport, childcare issues, poor weather, or financial constraints
Frequently Asked Questions (FAQ)
1. What if my problem is urgent?
If life-threatening, call 999.
For urgent GP issues, select “urgent medical appointment” on the form.
If no slots are available, call NHS 111.
2. Can I still request appointments by phone?
You cannot request a GP appointment over the phone.
Calling 01767 312 441 will direct you to complete a form online.
However, you can still book nurse and HCA appointments by phone.
If you need assistance, our care navigators can complete a form for you.
3. What if I don’t have internet access?
A relative, carer or friend can fill out the form for you.
If no one can help, call the surgery, and our team will assist.
4. How quickly will I receive a response?
- Urgent requests: Handled same day
- Routine requests: Typically responded to within 2 working days
5. Can I walk in to book an appointment?
Walk-ins are not recommended.
If you visit reception, you will be asked to fill out a form and wait for a response.
6. What if the online system says “full” or is paused?
If you cannot complete a form, it means we have reached capacity.
Call NHS 111 if your issue cannot wait.
Extended Hours & Weekend Appointments
- Available Monday to Friday from 6:30 PM
- Weekend appointments available – ask our care navigators to book
- All appointments must be pre-booked
💬 Need Help Using Our Online Services?
We understand that using technology for healthcare can feel overwhelming, especially if it’s new to you. If you’re having difficulty accessing our website or submitting a request online, please don’t worry — support is available.
- A Care Navigator is available to guide patients over the phone with basic queries, such as where to find the correct link.
- For more in-depth, one-to-one digital support, our Social Prescriber, Phil, is available every Wednesday and can offer up to 30 minutes of guidance.
Please contact the surgery to arrange this support.