Opening Hours

We are currently closed.

Monday08:00-18:30
Tuesday08:00-18:30
Wednesday08:00-18:30
Thursday08:00-18:30
Friday08:00-18:30
SaturdayClosed
SundayClosed

Telephones

Our telephone lines are open from 08:00 – 18:30.

Out of hours service

Between 18:30 and 08:00, Monday to Friday and all day at weekends and on Bank Holidays your call will be redirected to the NHS 111 service.

When we are closed

When the practice is closed, there is an out of hours emergency medical service available at all times. This service is meant for urgent and emergency problems and should not be used to avoid the inconvenience of consulting during the day.  If you need out of hours help, you should telephone 111 which is a free-phone number nationwide. Trained staff located at the call control centre will handle your enquiry.

On dialling 111 a team of fully trained advisers and experienced nurses will assess your condition and direct you to the local service that can help you best, when you need it. That could be your GP surgery, an out of hours GP, A&E, a local urgent care centre, emergency dentist or a late opening pharmacist. The 111 service is in operation 24 hours a day, 365 days a year.

Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.

If you have a minor ailment you could visit your local pharmacy who will be able to provide you with some help or signpost you onto the next available service.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

NHS 111 BSL

The NHS 111 service is available for deaf people to contact 111 medical staff. Fully qualified and experienced interpreters. This is for use when:

  • You need help quickly, but it is NOT an emergency;
  • You think you might need to go to A&E but are not in imminent danger
  • You don’t know who to contact, or your GP is not available;
  • You need health information or advice on what to do next.

How To Make Contact

Go to Interpreter Now – NHS 111. Click on Connect – a BSL interpreter will appear on your screen.

Making contact in BSL is easy. You can do it from any computer, and almost all tablets and mobile phones.

Mental Health Crisis?

You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.

Transport

Taxis

Our reception team will be pleased to order you a taxi following a visit to the practice.

Transport To Your Outpatient Appointment

You may book an ambulance to take you to your first hospital appointment, through reception, if your doctor agrees.

There is no automatic right to have ambulance transport.

We have been asked by Bedfordshire and Hertfordshire Ambulance and Paramedic Service to be quite strict about authorising transport.

Please make the booking at least a week in advance, so that the ambulance service can plan ahead.