Please note: Monday to Friday, the front doors of the practice do not open until 08:30am.

Prescriptions and Medicine Team

Phone Line Opening Hours

Day	Morning	Afternoon
Monday	09:00 – 11:30	15:00 – 16:00
Tuesday	09:00 – 11:30	15:00 – 17:30
Wednesday	09:00 – 11:30	15:00 – 17:30
Thursday	09:00 – 11:30	15:00 – 17:30
Friday	09:00 – 11:30	15:00 – 16:00

Please note: Monday mornings are the busiest time to contact our GP surgery. Unless your need is urgent, please wait to make contact later or fill out our online request form, which works from any computer or mobile device.

Counter Opening Hours

Day	Morning	Afternoon
Monday	09:00 – 11:30	15:00 – 16:00
Tuesday	09:00 – 11:30	15:00 – 17:30
Wednesday	09:00 – 11:30	15:00 – 17:30
Thursday	09:00 – 11:30	15:00 – 17:30
Friday	09:00 – 11:30	15:00 – 16:00

Out of Hours Service

When the practice is closed, there is an out-of-hours emergency medical service available at all times for urgent and emergency problems. This service should not be used to avoid consulting during regular hours. For out-of-hours help, dial 111 (a free-phone number nationwide). Trained staff at the call control centre will handle your enquiry.

On dialling 111, a team of fully trained advisers and experienced nurses will assess your condition and direct you to the local service that can help you best, whether it is your GP surgery, an out-of-hours GP, A&E, a local urgent care centre, an emergency dentist, or a late-opening pharmacist. The 111 service operates 24 hours a day, 365 days a year.

Remember, the Out of Hours Service is for urgent problems only. Please do not contact this service for a second opinion or for anything that can wait until the next working day. For minor ailments, you can visit your local pharmacy for help or be directed to the next available service.

In a genuine emergency, you should call 999. Chest pains and/or shortness of breath constitute an emergency.

NHS 111 BSL

The NHS 111 service is available for deaf people to contact 111 medical staff through fully qualified and experienced interpreters. This service is for:

• Needing help quickly, but it is NOT an emergency
• Thinking you might need to go to A&E but are not in imminent danger
• Not knowing who to contact, or if your GP is unavailable
• Needing health information or advice on what to do next

How To Make Contact

Go to SignVideo – NHS 111 and click on General Health. A BSL interpreter will appear on your screen. You can make contact in BSL from any computer, and almost all tablets and mobile phones.

Mental Health Crisis

If you or someone you know is experiencing a life-threatening medical or mental health emergency, you should call 999 or go to A&E. A mental health emergency should be taken as seriously as a medical emergency. If you feel close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E immediately.

First Point of Contact for Mental Health Crisis

• Call 111 (option 2). Support is available 24/7.

Protected Learning Time / Staff Training Days

Protected Learning Time (PLT) is an opportunity for practice staff to address their own learning and professional development needs.

Staff Training dates for 2024 and 2025:

• Wednesday 24th April 2024
• Wednesday 22nd May 2024
• Wednesday 19th June 2024
• Wednesday 17th July 2024
• Thursday 19th September 2024
• Thursday 24th October 2024
• Wednesday 20th November 2024
• Wednesday 22nd January 2025
• Wednesday 19th February 2025
• Wednesday 19th March 2025

To accommodate staff training, the surgery doors will be closed, and routine appointments will not be available during the following dates between 14:30 and 18:30.

All practice telephone calls will be managed by the 111 service during these hours. If you require medical assistance, please call 111. For emergencies, please call 999.