How to Book an Appointment

You can make an appointment in the following ways:

• SystmOnline: You will need to be registered for our online services. Please complete our Register for Online Services form to use this option.
• By Telephone: If you have no access to online services, you can call the practice on 01767 312441, Option 1 . Please note that our telephone lines reach high demand, and we apologise in advance if you are kept waiting. We advise using our online services where possible. We do have a call-back option which holds your place in the queue to avoid staying on the phone.

Important: If the practice has reached capacity for appointments that day, you will be redirected to other services.

Telephone Consultations

We have slots available daily for “Telephone Advice” with a doctor if you feel your problem could be helped over the phone.

Once you have booked a telephone slot time, the doctor will try to ring you as near to that time as possible.

Your phone must be able to receive telephone calls from withheld numbers as our telephone number is automatically withheld.

Urgent Appointments

We reserve a limited number of slots each day for urgent “one problem” emergencies.

These are not for long-standing conditions or repeat prescriptions. When you call, our receptionist will ask for a brief description of your issue and a contact number.

Calls are prioritised based on urgency; an appointment may be booked, or a clinician may call you back to discuss the best course of action. Depending on your issue, it may be resolved over the phone, or an appointment will be arranged later in the day.

Routine Appointments

If your condition is non-urgent, you have the option to book a routine appointment with a doctor, nurse, or other healthcare professional. Nurses based at our practice treat patients for a wide range of common conditions.

Home Visit Appointments

To request a routine appointment in advance during opening times.

Urgent Treatment Centre

If you require urgent medical attention that isn’t life-threatening, you can go to an urgent treatment centre.

These centres, led by GPs, are open for at least 12 hours every day, including bank holidays. They can diagnose and treat various common ailments including:

• sprains and strains
• suspected broken limbs
• minor head injuries
• cuts and grazes
• minor scalds and burns
• feverish illness in adults
• feverish illness in children
• abdominal pain.

To find your nearest urgent treatment centre and check opening times, visit ‘find an urgent treatment centre’.

Extended Hours

Patients can book a face-to-face or telephone appointment outside of our normal opening hours.

These appointments must be booked in advance and are available from 18:30, Monday to Friday.

Additionally, there are appointments available at the weekends. Please ask reception who will be pleased to book you into one of the appointments.

Booking in Advance

We offer patients the facility of booking an appointment with a doctor up to four weeks in advance, on a first-come, first-served basis.

Please be prepared to give a few brief details to our reception team who will be pleased to assist you in booking an appropriate appointment.

We ask that you make a separate appointment for each family member, and if you cannot keep your appointment, please let us know as soon as possible.

Cancelling Your Appointment

If you wish to cancel your appointment, please let us know as soon as possible by either calling or using our Cancel an Appointment triage.

Self-Care at Home

You can often take care of your health conditions without needing to see us. Many minor illnesses and injuries can be treated at home with medicines you can buy without a prescription and by getting plenty of rest. T

aking care of yourself is the best choice for a sore throat, cough, or a grazed knee. If you’re not sure if you should take care of your illness yourself, you can call us on 01767 312441 or get medical advice from NHS 111 Online or call 111.

Speak to a Pharmacist

Pharmacists might not be your first thought for medical advice, but they have the right training to ensure you get the help you need.

They can provide advice and over-the-counter medication for various common conditions such as coughs, colds, flu, as well as everyday issues like aches, pains, and skin rashes.

No appointment is necessary to see a pharmacist, and they will let you know if you need to see a doctor. Many pharmacies are open evenings and weekends, and often provide private consultation rooms where you can discuss issues without being overheard.

To find your nearest pharmacy and check opening times, visit ‘find a pharmacy’.